Why Unicare

UniCare recognizes that what works for one doesn't necessarily work for another. That's why our full portfolio of health, pharmacy, dental, life and disability benefits products can be tailored to meet your specific needs.

Our focus is on putting our clients and their associates back in control of their health care benefits and financial future. Through exceptional sales and account management staff who listen to our clients and their associates, we can create benefits that evolve over time to meet changing needs and add the most value.

UniCare isn't just a solution for the moment-we're a trusted partner for the long term for a number of reasons.

• Benefit Needs Solutions
• Customer Focused
• A Full Product Portfolio
• Access To Our National Network
• Devotion To Customer Service
• Helpful Technological Options For Large Groups
• Member Services
  
• Multi-Site Employer Expertise For Large Groups
• Experienced Account Management For Large Groups
• Recognition As An Industry Leader

Benefit Needs Solutions

UniCare understands that offering the right types of products is essential in developing a competitive associate benefits program. We offer a wide variety of benefits products that address all aspects of health care, prescription drug, dental, life and disability management, while satisfying the diverse needs of employers and associates.

UniCare's line of diverse products are designed to meet your needs. We pride ourselves on being an innovative organization that anticipates changing health care benefits dynamics and member and employer needs. We constantly research, plan and develop new solutions that respond to your evolving objectives.

Customer Focused

UniCare knows that managed care means different things to different people. Each company and individual is unique with very different needs. UniCare helps align a company's or an individual’s plan with its benefits objectives, financial strategy and corporate culture.

UniCare strives to make technological advances a top priority. We are constantly looking for ways to enhance our online capabilities for our customers and their associates and employ technology that simplifies the benefits enrollment and maintenance processes.

A Full Product Portfolio

UniCare offers a full array of products. We provide one stop shopping for all benefit plan needs. Besides health plan administration, UniCare's Large Group products include*:

• UniCare PPO Plans
• UniCare PPO with Health Reimbursement Account (HRA)—CompleteChoice HealthFund^SM
• UniCare Health Savings Account (HSA) Plans
• UniCare HMO Plans (in IL, IN and TX only)
• UniCare HMO Performance Plans (in IL, IN and TX only)
• Prescription Drug Plan
• YourChoiceRx^SM
• Dental Program
• Life Insurance Programs
• Managed Disability Program
• FSA and COBRA Administration
• UniCare’s Vision Program
• UniCare’s Employee Assistance Program

In addition to UniCare's comprehensive Large Group product portfolio, we offer the following Small Group and Individual products*:

• PPO Plans
• High Deductible (HSA-Compatible Plans)
• Short-Term Plans (available for Individual only)
• Dental Programs
• Life Insurance Programs
• The Premium Only Plan (available for Small Group only)

*Products vary by state. Not all products available in all states.

Access To Our National Network For PPO Plans

UniCare realizes that a successful health plan starts with providing choices. For years, our networks have done just that, giving members extensive choice from a roster of qualified physicians, hospitals and other health care providers. UniCare's commitment to quality health care benefits, broad choice and superior customer service has led us to develop one integrated nationwide network—UniCare's platinum network. Platinum allows our clients and members to benefit from our negotiated discount rates, while providing seamless access to network providers across the country.

UniCare's Platinum Network covers the United States, giving most members access to network providers virtually everywhere. This means Platinum members can take advantage of the highest level of benefits for covered services whether they are at home, on vacation, traveling on business or away at school. Platinum members can rest assured that whether they are in Dallas or Denver, Philadelphia or Phoenix, they have access to quality network providers and the highest benefit level for covered services.

Devotion to Customer Service

Through our customer-focused approach, UniCare sees things from the customers' vantage point. To meet the needs of our clients and members, UniCare has assembled a team of highly qualified professionals dedicated to managing client accounts and assisting members. This perspective enables us to consistently meet the needs of employers and members nationwide.

We are committed to providing exceptional service to both clients and members. No matter what the issue, the only name to remember for answers and information about your plan is UniCare. We are your central point of contact for questions concerning benefits, reporting, network interface, claims payment and member services.

Helpful Technological Options For Large Groups

UniCare is committed to maximizing the use of technology throughout our organization. In order to provide prompt and accurate service, UniCare has created the CallCare system. CallCare allows employee service representatives (ESRs) and customer service representatives to quickly access client and member information-resulting in prompt resolution. We are also committed to using the Internet to make employers jobs easier through enrollment maintenance capabilities.

UniCare has worked to make the enrollment process as easy and efficient as possible. Through myunicareonline.com we offer a paper-free, electronic enrollment application that uses the speed and convenience only the Internet can provide. Myunicareonline.com can help employers quickly enroll, review and maintain UniCare employee benefits.

Our Internet services allow members to "serve themselves" when it comes to finding plan information and answers to benefits questions 24 hours a day, seven days a week. Members can log onto www.unicare.com and based on the type of coverage:

• Check on the status of a claim or deductible
• View their Explanation of Benefits (EOB)
• Request a claim form or replacement ID card
• Reference plan coverage
• Find an independently contracted network doctor, hospital, dentist or pharmacy in our Provider Finder database
• Access information about "healthy savings" through HealthyExtensions^SM

Member Services

UniCare claims are processed quickly and accurately in our fully-automated system. If questions arise, UniCare members can call our trained Customer Service Representatives toll-free. We continually strive to improve our performance by measuring claim turnaround time, call answer time and call abandonment rate. We also survey our members periodically on the accessibility, quality and effectiveness of the care they receive. Survey results help us continuously improve.

Multi-Site Employer Expertise For Large Groups

The staff at UniCare has years of experience serving large employers with employees scattered in different parts of the country. We even have Account Managers dedicated to managing the particular needs of large, multi-site employers.

Our nationwide network strategy ensures access in almost every state. Our customer service, network management, care management and claims processing are centralized so each employee receives the same level of quality and service no matter where they live. Each client is assigned one UniCare associate to oversee the entire plan, and serve as the sole contact point for any questions.

Experienced Account Management For Large Groups

Our experienced account managers can help you design a plan that meets your managed care objectives. Your dedicated account team is always ready to make sure that your plan runs smoothly.

Recognition As A Industry Leader

For the sixth consecutive year, UniCare’s parent company, WellPoint, has been named America’s Most Admired Healthcare Company by FORTUNE® magazine in 2004. (The UniCare companies are separately capitalized and incorporated subsidiaries of WellPoint, Inc.). In addition to receiving the highest overall score in its industry, WellPoint also ranked first in its industry in quality of management, use of corporate assets, long-term investment, financial soundness and quality of products and services.

The list, which is compiled by the Hay Group, took the 10 largest companies (by revenues) in 66 industries. They then asked 10,000 executives, directors, and securities analysts to rate each of the companies within their own industry based upon their reputation in the following categories: innovation, financial soundness, employee talent, use of corporate assets, long-term investment value, social responsibility, quality of management and quality of products and services.

Other recent WellPoint accolades include:

• WellPoint Named as one of FORTUNE® Magazine's "100 Fastest-Growing Companies" for the Second Consecutive Year (2004)
• WellPoint Named to Forbes Magazine's "Platinum 400 Honor Roll" of Best Managed Companies in America; Sixth Consecutive Year in the Top 25 on the List (2004)
• WellPoint Ranked One of the Top Four Companies for Executive Women by National Association for Female Executives; Fourth Consecutive Year in Top Ten (2004)
• WellPoint Pharmacy Management Ranked Highest in J.D. Power and Associates 2003 Prescription Drug Benefits and Services Report (2003)
• WellPoint CFO Named Best Chief Financial Officer in America for the Managed Care Sector by Institutional Investor Magazine (2004)
• WellPoint Named Winner of 2003 Catalyst Award — Achievement in Advancement of Women in Executive Ranks Cited (2003)

To read more about UniCare's parent company WellPoint, Inc., click here.