Healthwise® Knowledgebase

MedCall

Designed to assist consumers in health care decision making, the MedCall® system also provides customized information. MedCall® nurses can relay customized information via mail or fax.

UniCare offers-at no additional cost to you-clinically accurate medical information and resources, available 24 hours per day, 7 days a week through MedCall. This telephone hotline provides nurse counselors who will answer your health questions about

• symptoms or procedures and alternatives
• medications and side effects
• a diagnosis
• referrals for doctors and medical facilities
• referrals for local, state and national self-help agencies

In addition to personalized calls, MedCall provides you with recorded information on more than 200 health topics.

The MedCall® nurses provide information relative to your health questions by using a database covering

• 125 complex medical problems
• 135 symptoms
• 500 health topics
• 600 medical tests and procedures
• 5,000 self-help/support groups
• 120 CancerNet topics
• 5,000 drug treatments

Shortly after your new plan is issued, you will receive a MedCall® packet in the mail. The packet will contain a brochure and all the information necessary for you to access MedCall.